Terms & Conditions

Last updated: July 14, 2025

1. Acceptance of Terms

By accessing, browsing, registering for, or using HOAPOST ("the Service"), you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions ("Terms"), which constitute a binding contract between you ("User", "you") and HOAPOST, LLC ("Company", "we", "us"). If you do not agree to every provision of these Terms, you must immediately cease all use of the Service and delete your account if one exists.

These Terms, together with any notices, disclaimers, and agreements presented during account registration, content submission, and Service use, constitute the entire agreement between you and HOAPOST, LLC regarding your use of the Service.

2. Service Description & Ownership

HOAPOST is an invitation-only, anonymous community discussion platform designed for Homeowners Association (HOA) communities. The Service enables HOA residents to post, comment, and communicate about community matters while preserving their anonymity through system-generated anonymous identifiers.

Key features of the Service include:

• Anonymous Posting: Each user is assigned a permanent anonymous identifier (a combination of letters and numbers). Users may choose to post anonymously or under their profile name on a per-post basis. Anonymous identifiers cannot be changed and are consistent across all activity.
• Community Discussion: Users may create posts (up to 10,000 characters), comment on posts (up to 2,000 characters), and engage in threaded discussions within their HOA group.
• Photo Uploads: Users may attach photographs to posts. Photos are automatically compressed for storage and delivery. Video uploads are not supported.
• Community Moderation: The Service employs a community-driven vote-to-remove system whereby content that receives a threshold number of removal votes from distinct community members is automatically removed. Users may also report content for review.
• Emoji Reactions: Users may react to posts and comments using a Green, Yellow, or Red emoji reaction system.
• Secure Private Replies: Users may send encrypted private replies to post authors. Private replies are encrypted using AES-256-GCM encryption and automatically self-destruct after 72 hours.
• Incremental Blocking: Users may block other anonymous identifiers. Blocks escalate progressively (90 days, 180 days, 365 days) with each successive block of the same identifier.
• Post Aging: Each group maintains a maximum number of active posts. When the limit is reached, the oldest post is automatically archived to make room for new content.

HOAPOST is a service provided by and wholly owned by HOAPOST, LLC. HOAPOST is not a separate legal entity. All rights, obligations, and liabilities described in these Terms are those of HOAPOST, LLC.

HOAPOST, LLC is a passive intermediary platform provider. HOAPOST, LLC does not create, curate, endorse, verify, or take responsibility for any user-submitted content. All content displayed on the Service is created by and is the sole responsibility of the users who submit it.

3. Eligibility

You must be at least 18 years old and a member of a participating HOA community. Access to the Service is by invitation only — you must receive a valid invitation from an authorized Group Manager of a participating HOA community or be granted access through the administrative access request process.

By creating an account, you represent and warrant that you are at least 18 years of age, that you are a lawful resident, property owner, or renter within a participating HOA community, and that you have the legal capacity to enter into this binding agreement.

4. User Responsibilities & Prohibited Conduct

You acknowledge and agree to the following:

4.1 Content Submissions

• You are solely responsible for all content you submit, including posts, comments, photos, and private replies.
• You will only upload photos that you have the legal right to share and that do not infringe upon the rights of any third party.
• You will not submit content that is false, misleading, defamatory, obscene, threatening, or otherwise unlawful.
• You acknowledge that anonymous posting does not relieve you of legal responsibility for the content you submit.

4.2 Prohibited Uses

You shall NOT use the Service to:

• Harass, stalk, threaten, intimidate, or bully any individual or group, whether anonymously or otherwise.
• Doxx any person — i.e., publish, share, or distribute any individual's personal information (name, address, workplace, phone number, or any other identifying information) through posts, comments, or private replies.
• Discriminate against any individual on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, ethnicity, age, disability, familial status, or any other protected characteristic under federal, state, or local law.
• Racially profile or target any individual or group based on race, ethnicity, national origin, or perceived immigration status. HOAPOST operates in HOA communities subject to the Fair Housing Act (42 U.S.C. § 3601 et seq.), and any use of the Service that facilitates housing discrimination is strictly prohibited.
• Attempt to identify or unmask anonymous users through any means, including correlating posting patterns, writing styles, timestamps, or other metadata.
• Weaponize the platform — i.e., use the Service for retaliation, personal vendettas, neighborhood disputes, or grievances unrelated to legitimate community discussion.
• Impersonate any person, organization, or entity, or falsely represent your affiliation with any person, organization, or entity.
• Upload offensive, explicit, sexually suggestive, violent, hateful, or otherwise inappropriate material.
• Spam, flood, or disrupt the Service with excessive, repetitive, or irrelevant content.
• Manipulate the vote-to-remove system through coordinated campaigns, multiple accounts, or other fraudulent means.
• Abuse the reporting system by submitting false or frivolous reports.
• Abuse the blocking system to silence legitimate community discourse.
• Attempt to reverse-engineer, manipulate, or circumvent any security measure, anonymity feature, encryption system, or platform mechanism.
• Create multiple accounts or share account credentials with any other person.
• Use automated tools, bots, scrapers, or scripts to access, collect data from, or interact with the Service.

Violation of any prohibited use may result in immediate account suspension or permanent termination, at HOAPOST, LLC's sole discretion and without prior notice.

4.3 Anti-Discrimination & Fair Housing Compliance

HOAPOST, LLC is committed to compliance with the Fair Housing Act (42 U.S.C. § 3601 et seq.) and all applicable federal, state, and local anti-discrimination laws. HOAPOST must not be used to target, harass, or discriminate against any person based on race, color, religion, sex, national origin, familial status, disability, sexual orientation, gender identity, or any other protected class. Users who engage in discriminatory conduct through the platform will have their accounts immediately terminated and may be reported to appropriate civil rights enforcement authorities.

5. Anonymity & Privacy Architecture

HOAPOST is designed with privacy as a core architectural principle:

• Anonymous Identifiers: Each user receives a permanent, system-generated anonymous identifier. This identifier is associated with all anonymous activity and cannot be changed or reassigned. The mapping between your real identity and your anonymous identifier is known only to the system.
• Group Manager Restrictions: Group Managers (the HOA representatives who manage invitations and group settings) cannot view, read, or access any posts, comments, photos, or other content submitted by community members. Group Managers have administrative access only to member management functions.
• Administrator Restrictions: HOAPOST platform administrators cannot view, read, or access community content. Administrators manage platform-level settings, user accounts, and system operations only.
• No Data Selling: HOAPOST, LLC does not sell, rent, lease, or otherwise distribute your personal data or content to any third party for marketing, advertising, analytics, or any other purpose.
• No Facial Recognition: HOAPOST does not use facial recognition technology, biometric scanning, or any form of automated biometric data processing.
• No Biometric Data: HOAPOST does not collect, store, process, or transmit biometric identifiers or biometric information of any kind.

6. Invitation-Only Access

HOAPOST is a private, invitation-only platform. Access is granted exclusively through:

• Group Manager Invitation: An authorized Group Manager of a participating HOA community sends an invitation to your email address.
• Administrative Access Request: You may submit a request through the HOAPOST website, which is reviewed and processed by HOAPOST administrators.

Invitations are non-transferable. You may not share, forward, or sell your invitation to any other person. Invitations have expiration dates and may be revoked by the issuing Group Manager or HOAPOST administrators at any time. Unused invitations expire automatically.

7. Community Moderation & Content Removal

HOAPOST employs a community-driven moderation system:

7.1 Vote-to-Remove

Any user may cast a removal vote on any post or comment. When content accumulates a threshold number of removal votes from distinct community members, it is automatically removed from the platform. This process is entirely community-driven — HOAPOST, LLC does not pre-screen, editorially review, or make content removal decisions except as required by law or these Terms.

7.2 Content Reporting

Users may report content they believe violates these Terms or applicable law. Reports are reviewed and may result in content removal or account action at HOAPOST, LLC's sole discretion.

7.3 No Guarantee of Content Accuracy

HOAPOST, LLC does not verify, fact-check, endorse, or guarantee the accuracy, completeness, or reliability of any user-submitted content. Community moderation is performed by users, not by HOAPOST, LLC. You acknowledge that content on the platform may be inaccurate, misleading, biased, or offensive, and you assume all risk associated with viewing and relying on such content.

8. Secure Private Replies

The Secure Private Reply feature enables encrypted one-to-one communication between users:

• Private replies are encrypted using AES-256-GCM encryption before storage.
• Private replies automatically self-destruct after 72 hours from the time they are sent. Once destroyed, the content cannot be recovered by any party, including HOAPOST, LLC.
• You acknowledge that private replies, while encrypted, are subject to the same content standards and prohibited conduct rules as all other content on the platform.
• HOAPOST, LLC is not responsible for the content of private replies. The sender bears sole responsibility for messages they transmit.

9. Take It Down Act Compliance

HOAPOST complies with the Take It Down Act regarding the removal of intimate images shared without consent. If you are depicted in a photograph posted on HOAPOST without your consent, you may request removal by submitting a written request to HOAPOST, LLC. Photo removal requests are processed in accordance with applicable law, and a progressive response system ensures timely action on qualifying requests.

The Take It Down Act provisions apply exclusively to photographic content. Text posts and comments are subject to the community moderation system described in Section 7.

10. Account Lifecycle

10.1 Account Creation

Accounts are created upon accepting a valid invitation and completing the registration process. You are responsible for maintaining the confidentiality of your account credentials. You must not share your login credentials with any other person.

10.2 Inactive Accounts

Accounts that remain inactive for 180 consecutive days may be automatically deactivated and removed from the platform. HOAPOST, LLC will make reasonable efforts to send notification before deactivation, but is not obligated to do so.

10.3 Account Deletion

You may delete your account at any time through your Account Settings page. Upon deletion:

• Your personal information (email, password, profile data) will be permanently erased.
• Your posts, comments, photos, and private replies will be removed.
• Your anonymous identifier will be retired and not reassigned to any other user.
• Audit logs recording the deletion event may be retained for legal compliance purposes.

10.4 Account Termination by HOAPOST

HOAPOST, LLC reserves the right to suspend or terminate your account at any time, with or without cause, and with or without notice, including but not limited to violation of these Terms, suspected fraudulent activity, abusive conduct, or legal requirements. No refund or compensation shall be owed upon termination.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

THE SERVICE IS PROVIDED "AS IS", "AS AVAILABLE", AND "WITH ALL FAULTS" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. HOAPOST, LLC MAKES NO WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

IN NO EVENT SHALL HOAPOST, LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES), ARISING OUT OF OR IN CONNECTION WITH:

• Your use of or inability to use the Service;
• Any content submitted by any user, including content that is inaccurate, defamatory, offensive, threatening, or otherwise objectionable;
• Any action you take or refrain from taking based on content viewed through the Service;
• Any emotional distress, anxiety, psychological harm, or mental anguish arising from viewing content, receiving notifications, or using the Service in any capacity;
• Any consequences arising from the community vote-to-remove system, including removal or non-removal of content;
• The self-destruction of private replies after 72 hours or any loss of encrypted message content;
• Any unauthorized access to or alteration of your data or transmissions;
• Any identification or de-anonymization of users through means outside HOAPOST's control;
• Any third-party claims arising from your use of the Service or your submitted content;
• Any interruption, suspension, or termination of the Service.

TO THE EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF HOAPOST, LLC FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID TO HOAPOST, LLC IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR TEN DOLLARS ($10.00), WHICHEVER IS GREATER.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, THE LIMITATIONS ABOVE SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

12. Section 230 Protection

HOAPOST, LLC operates as an interactive computer service provider within the meaning of Section 230 of the Communications Decency Act (47 U.S.C. § 230). HOAPOST, LLC is not the information content provider of any user-submitted content. All content submitted to the Service — including posts, comments, photographs, reactions, and private replies — is created by and is the sole legal responsibility of the user who submitted it.

No content displayed on HOAPOST represents the views, opinions, endorsements, or determinations of HOAPOST, LLC. HOAPOST, LLC shall not be treated as the publisher or speaker of any user-generated content. Any claims arising from user-generated content must be directed to the user who created it.

The community vote-to-remove system and content reporting features are good-faith efforts to enable community self-moderation and do not constitute editorial control or content curation by HOAPOST, LLC.

13. Digital Millennium Copyright Act (DMCA)

13.1 User Responsibility for Uploaded Content

By uploading content to HOAPOST, including photographs and associated text, you represent and warrant that you have the legal right to share such content and that it does not infringe upon the copyright, trademark, or other intellectual property rights of any third party.

If you upload content that you did not create or do not have the right to share, you alone bear full legal responsibility for that infringement.

13.2 DMCA Takedown Procedure

If you believe that content hosted on HOAPOST infringes your copyright, you may submit a takedown notice to our designated DMCA agent. Your notice must include:

1. Identification of the copyrighted work claimed to have been infringed;
2. Identification of the material that is claimed to be infringing and information sufficient to locate the material;
3. Your contact information (name, address, telephone number, email);
4. A statement that you have a good faith belief that use of the material is not authorized by the copyright owner, its agent, or the law;
5. A statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf;
6. Your physical or electronic signature.

Send DMCA notices in writing to: DMCA Agent, HOAPOST, LLC — P.O. Box 53, Fairburn, GA 30213. Written correspondence is the sole and exclusive method of contact.

13.3 Counter-Notification

If you believe your content was removed in error, you may submit a written counter-notification containing: (a) identification of the removed material; (b) a statement under penalty of perjury that you believe the material was removed by mistake; (c) your name, address, phone number, and consent to jurisdiction in Fulton County, Georgia; and (d) your physical or electronic signature.

13.4 Repeat Infringers

HOAPOST, LLC will terminate the accounts of users who are repeat copyright infringers in accordance with 17 U.S.C. § 512.

14. Voluntary Use, Well-Being & Sole Remedy

15. Assumption of Risk

By using HOAPOST, you knowingly, voluntarily, and irrevocably acknowledge and agree that:

• You voluntarily assume all risks — known and unknown, foreseeable and unforeseeable — associated with using an anonymous community discussion platform.
• You understand that viewing content on HOAPOST, including anonymous posts, comments, and community discussions, may cause emotional distress, frustration, disagreement, or psychological discomfort, and you expressly and voluntarily assume that risk.
• You understand that anonymous communication platforms may be subject to misuse by individual users, and HOAPOST, LLC cannot guarantee that all users will comply with these Terms at all times.
• HOAPOST, LLC shall not be held liable for any emotional distress, psychological harm, reputational harm, financial loss, or damage of any kind arising from your use of the Service — whether as a poster, a commenter, a reader, or in any other capacity.
• You agree to hold harmless, defend, and release HOAPOST, LLC, its officers, directors, members, managers, employees, agents, successors, and assigns from any and all claims, demands, causes of action, damages, losses, costs, expenses (including reasonable attorneys' fees), and liabilities of every nature — whether known or unknown, suspected or unsuspected — arising from or in any way related to your use of, exposure to, or participation in the Service.

This assumption of risk and release is intended to be as broad and inclusive as permitted by the laws of the State of Georgia and shall be interpreted in favor of HOAPOST, LLC.

16. Content License

By submitting any content to HOAPOST — including posts, comments, photographs, and private replies — you grant HOAPOST, LLC a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to host, store, transmit, display, and distribute such content solely in connection with operating and providing the Service. This license is limited to the operation of the HOAPOST platform and does not extend to any other use.

You retain ownership of your original content. However, you acknowledge that:

• Content submitted to a community platform may be viewed by other members of your HOA group.
• Content removed through the vote-to-remove system or moderation action may not be recoverable.
• Private replies are encrypted and automatically destroyed after 72 hours; HOAPOST, LLC cannot recover destroyed content.
• HOAPOST, LLC may retain anonymized, aggregated data (such as post counts or activity metrics) that does not identify individual users.

17. Indemnification

You agree to indemnify, defend, and hold harmless HOAPOST, LLC, its officers, directors, members, managers, employees, agents, affiliates, successors, and assigns from and against any and all claims, demands, causes of action, damages, losses, costs, expenses (including reasonable attorneys' fees and court costs), judgments, fines, penalties, and liabilities of every nature arising out of or relating to:

• Your use or misuse of the Service;
• Your violation of these Terms or any applicable law;
• Any content you submit through the Service, including posts, comments, photos, and private replies;
• Your violation of any third party's rights, including intellectual property, privacy, or publicity rights;
• Any attempt to identify, unmask, doxx, or de-anonymize other users;
• Any action you take in connection with content viewed through the Service;
• Any misrepresentation you make under these Terms;
• Any claim arising from your decision to use the Service despite any discomfort, dissatisfaction, or adverse reaction.

This indemnification obligation shall survive the termination of your account and these Terms.

18. Dispute Resolution & Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

18.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first send written notice to HOAPOST, LLC at P.O. Box 53, Fairburn, GA 30213, and attempt to resolve the dispute informally for at least thirty (30) calendar days. Written correspondence is the sole and exclusive method of contact. Most disputes can be resolved without formal proceedings.

18.2 Binding Individual Arbitration

If a dispute cannot be resolved informally within the 30-day period, you and HOAPOST, LLC agree that any and all disputes, claims, or controversies arising out of or relating to these Terms, the Service, your use of the Service, or any content submitted or accessed through the Service shall be resolved exclusively through final and binding individual arbitration, administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect. The arbitration shall take place in Fulton County, Georgia, or at another mutually agreed location, or via telephone/video if permitted by the arbitrator.

The arbitrator shall have exclusive authority to resolve all disputes, including the scope, enforceability, and arbitrability of this arbitration agreement. The arbitrator's award shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

18.3 Class Action Waiver

YOU AND HOAPOST, LLC AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, MASS ACTION, REPRESENTATIVE ACTION, OR CONSOLIDATED PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative, class, or collective proceeding. If this class action waiver is found to be unenforceable, then the entirety of this arbitration agreement shall be null and void, but the remaining Terms shall remain in full force and effect.

18.4 Exceptions

Notwithstanding the above, either party may: (a) bring an individual action in small claims court if the claim qualifies; (b) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent imminent and irreparable harm.

18.5 30-Day Opt-Out

You may opt out of this arbitration agreement by sending written notice to HOAPOST, LLC at P.O. Box 53, Fairburn, GA 30213 within thirty (30) calendar days of first accepting these Terms. The notice must include your full name, email address associated with your account, and a clear statement that you wish to opt out of the arbitration provision. If you opt out, you and HOAPOST, LLC agree to resolve disputes exclusively in the state and federal courts located in Fulton County, Georgia.

19. Severability

If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. The invalidity of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

20. Waiver

The failure of HOAPOST, LLC to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver of any default shall not constitute a waiver of any subsequent default.

21. Entire Agreement

These Terms, together with all notices, disclaimers, and agreements presented during account registration and Service use, constitute the entire agreement between you and HOAPOST, LLC regarding the Service and supersede all prior or contemporaneous agreements, representations, warranties, and understandings.

22. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law principles. Subject to the arbitration provision in Section 18, any disputes not subject to arbitration shall be resolved exclusively in the state and federal courts located in Fulton County, Georgia, and you irrevocably consent to the personal jurisdiction and venue of such courts.

23. Changes to These Terms

HOAPOST, LLC reserves the right to modify these Terms at any time. Material changes will be communicated through the platform or via email. Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms. If you do not agree with any changes, you must immediately cease use of the Service and delete your account.

24. Contact

For questions about these Terms, submit a written request to:

HOAPOST, LLC — P.O. Box 53, Fairburn, GA 30213

Written correspondence is the sole and exclusive method of contact with HOAPOST, LLC.